Refund & Cancellation Policy

This page is maintained by SureFire Carrier (a service of Surefire Logistics) to describe how billing, cancellations, and refunds work. Questions? Email info@surefireroute.com.

30-Day Money-Back Guarantee

Every new SureFire Carrier subscription is backed by our 30-Day Money-Back Guarantee. When you subscribe to the All-Access plan or claim a Founding Member spot, your card is charged immediately for $29.99. If you're not satisfied, you can request a full refund of that initial payment within 30 days of the purchase. The 30-day guarantee is separate from and does not extend the 6-month Founding Member entitlement.

The guarantee applies to your first subscription payment only — it does not cover renewals, upgrades, add-ons, or any repeat or subsequent subscription. Cancellation alone does not automatically issue a refund; you must contact support and request one under this policy.

Cancellation

You can cancel any time from Settings → Manage billing, which opens the Stripe Customer Portal. Cancellation stops future renewals. Your access continues through the end of the current billing period; you won't be charged again after that. Canceling by itself does not trigger a refund — to receive a refund under the 30-Day Money-Back Guarantee you must request it from support (see below).

Refunds

• 30-Day Money-Back Guarantee — request a full refund of your initial subscription payment within 30 days of purchase. Applies to the first subscription payment only; not renewals, upgrades, add-ons, or repeat subscriptions.
• Renewals and later payments are non-refundable once the billing period has started. If you cancel mid-cycle, you keep access until the end of the period you already paid for.
• Duplicate or accidental charges — if you were charged in error, contact us and we'll refund the mistaken charge in full.
• Service failure — if a major bug prevents you from using the plan you paid for and we can't resolve it in a reasonable time, we will offer a prorated credit or refund.

How to request a refund

Email info@surefireroute.com or use the Contact page with your account email and the charge date. We'll respond within 3 business days. Approved refunds are issued to the original payment method through Stripe and typically appear within 5–10 business days.

Chargebacks

If you think a charge is wrong, please contact us first — we can almost always resolve it faster than a bank dispute. Filing a chargeback without contacting us may result in your account being suspended.